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COVID-19 updates

Updated: 24th May, 2023

Our priority is the health and safety of our customers and those who work hard to help us deliver our goodies, the courier drivers and workers of Sendle & staff of Aus Post. 

Service updates for Sendle:

As an essential service, Sendle is open for business across Australia, working harder than ever to deliver parcels. If your state, territory or city is currently in lockdown you may experience delivery delays as parcel volumes surge with more people opting to shop online.

Rest assured, Sendle delivery drivers are working extended hours to meet the demand and their customer happiness champions are moving as fast as they can to answer your inquiries. 

We thank you for being so patient!

With Sendle, ‘Signature on Delivery’ has been changed to Authority to leave to eliminate person-to-person contact.

As an essential service, they are picking up and delivering parcels across all states and territories despite COVID lockdowns. Your safety and that of their  delivery drivers is a top priority.

Have peace of mind with the contactless delivery for drop-offs. With contact-free delivery, the delivery driver, and you, the customer won’t need to come into contact, touch a pen, or a scanning device.

You may experience pick-up and delivery delays due to increased government border checks for delivery drivers, record online shopping, and high demand for parcel delivery. We thank you for your patience and ask that you be kind to your driver.

Sendle International Delivery for New Zealand. 

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. 

  • Our international parcel ETA’s continue to be impacted:
    • Zone 1 - New Zealand (10-16 working days)

Service updates for Australia Post:

Most parcels are arriving on time, but delays may be experienced. Our operations are being affected by COVID-19 cases in the community.

  • There may be times when some of our team members are in self-isolation.
  • Our mail and parcel processing facilities may be affected by temporary closures.

Express Post 

26 April 2023 

While Express Post remains our fastest postal service, our next-business-day guarantee remains suspended as we adjust our network to challenges that have developed in the post-pandemic environment. We'll continue to review this situation and advise of any changes when we can. 

Receiving a delivery

  • Please keep 1.5 metres from our posties and drivers.
  • If you're experiencing symptoms, please let your postie or driver know.
  • Wear a mask where required and practice good hygiene.

Signature on delivery

In line with a greater understanding of the current COVID-19 risks and after careful consideration, we’re resuming our usual Signature on Delivery approach from Monday 10 October 2022.

If Signature on Delivery is requested by the sender, customers will be asked to sign our team member’s scanner to confirm that their item has been delivered, or collected from a Post Office.

If customers would prefer not to sign or are unwell, they can let our team member know they would like a contactless delivery option when they receive their item.

After a careful safety risk assessment, we're comfortable that resuming our usual Signature on Delivery approach will not present unnecessary risk to our customers or team members. 

How we’re keeping our people safe

We continue to have in place measures to help prevent the spread of COVID-19 in our workplaces. But this isn’t just about keeping our people safe. We’re doing our bit to keep the community safe as well.

  • Extra cleaning across all Post Offices.
  • Social distancing within processing facilities.
  • Strict hygiene rules across our workplaces.