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COVID-19 updates

Updated: 06/07/2021

Our priority is the health and safety of our customers and those who work hard to help us deliver our goodies, the courier drivers and workers of Sendle & staff of Aus Post. 

Service updates for Sendle:

As an essential service, Sendle is open for business across Australia, working harder than ever to deliver parcels. If your state, territory or city is currently in lockdown then you might experience delivery delays due to so many people shopping online and record parcel volumes.

Rest assured, our delivery drivers are working extended hours to meet the demand and our customer happiness champions are moving as fast as they can to answer your inquiries.
We thank you for being so patient!

With Sendle, ‘Signature on Delivery’ has been changed to Authority to leave to eliminate person-to-person contact.

As an essential service, we are picking up and delivering parcels across all states and territories despite the latest COVID outbreaks and restrictions in NSW, QLD, NT and WA.  

You may experience minor pick up and delivery delays due to increased government border checks for delivery drivers crossing into New South Wales. We thank you for your patience.

Sendle International Delivery for New Zealand.
Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. 

  • Our international parcel ETA’s continue to be impacted:
    • Zone 1 - New Zealand (10-16 working days)

Service updates for Australia Post:

We continue to deliver to all Australians, and our Post Offices remain open in line with government restrictions - as we have throughout each lockdown since the onset of the COVID-19 pandemic.

During restrictions, like those currently in place across NSW, QLD, WA and NT, we implement additional safety measures to protect the safety of our team. These additional restrictions, including split shifts in a COVID-safe environment and additional cleaning between shifts, may result in increased delays

 We remain fully committed to continuing delivery throughout our network as safely and quickly as possible. We thank you for your patience and will keep you updated as we closely monitor the effect of any restrictions on our services.

    We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.

    To avoid unnecessary contact, we're not asking you to sign for deliveries at the moment. If the sender has requested a signature, we’ll ask for and record a name instead before confirming delivery.

    Express Post delays
    Our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post as our fastest postal delivery option, the current circumstances mean we can't guarantee next-business-day delivery at the moment.