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COVID-19 updates


Updated: 6th January, 2022


Our priority is the health and safety of our customers and those who work hard to help us deliver our goodies, the courier drivers and workers of Sendle & staff of Aus Post. 

Service updates for Sendle:
06/12/21

As an essential service, Sendle is open for business across Australia, working harder than ever to deliver parcels. If your state, territory or city is currently in lockdown you may experience delivery delays as parcel volumes surge with more people opting to shop online.

Rest assured, Sendle delivery drivers are working extended hours to meet the demand and their customer happiness champions are moving as fast as they can to answer your inquiries. 

We thank you for being so patient!

With Sendle, ‘Signature on Delivery’ has been changed to Authority to leave to eliminate person-to-person contact.

As an essential service, they are picking up and delivering parcels across all states and territories despite COVID lockdowns. Your safety and that of their  delivery drivers is a top priority.

Have peace of mind with the contactless delivery for drop-offs. With contact-free delivery, the delivery driver, and you, the customer won’t need to come into contact, touch a pen, or a scanning device.

You may experience pick-up and delivery delays due to increased government border checks for delivery drivers, record online shopping, and high demand for parcel delivery. We thank you for your patience and ask that you be kind to your driver.

Sendle International Delivery for New Zealand. 

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. 

  • Our international parcel ETA’s continue to be impacted:
    • Zone 1 - New Zealand (10-16 working days)

 
Service updates for Australia Post:

The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to our delivery operations.

 

The mail and parcel processing facilities are sometimes affected by temporary closures and this can lead to longer delivery times. On any given day a significant number of people are in precautionary self-isolation in accordance with state regulations.

State border closures mean there are fewer flights available to transport mail and parcels and this may cause longer delivery times. This is factored into the expected delivery time you’ll see when you track your parcel.

Please see our domestic updates for the latest issues affecting deliveries within Australia.

Receiving a delivery

  • Please keep 1.5 metres from the posties and drivers.
  • If you're experiencing symptoms, please let your postie or driver know.
  • Wear a mask where required and practice good hygiene.

To avoid unnecessary contact, we’re not asking you to sign for deliveries at the moment. If the sender has requested a signature, we’ll ask for and record a name instead before confirming delivery.


Express Post 

Next-business-day guarantee currently suspended.

Express Post remains our fastest postal service, but our next-business-day guarantee is suspended until domestic flights return to normal.