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COVID-19 updates


Last updated: 23/10/2020

Our priority is the health and safety of our customers and those who work hard to help us deliver our goodies, the courier drivers and workers of Sendle & staff of Aus Post.

We are still shipping though some delays can be expected.

As an essential service, Sendle is delivering parcels across all states and territories in Australia despite the 'state of disaster' and 'state of emergency' in Victoria.

Due to Victorian Department of Health restrictions on the number of staff working at Victorian facilities, delivery delays can be expected so we thank you for your patience.

With Sendle, ‘Signature on Delivery’ has been changed to Authority to Leave to eliminate person-to-person contact.

Sendle pick up and delivery delays of up to 3 days can be expected on the east coast due to higher than normal parcel volumes and government border controls.

All Sendle delivery drivers are wearing face masks and using hand sanitiser when on duty in Victoria and New South Wales.

Sendle International Delivery for New Zealand.

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. 

  • Our international parcel ETA’s continue to be impacted:
    • Zone 1 - New Zealand (10-20 working days)

 

Service updates for Australia Post:

We're experiencing domestic and international delivery delays due to limited flights, social distancing requirements and increased parcel volumes.

We know delays can be frustrating but we’re doing everything we can to deliver as safely and quickly as possible. Thank you for your patience.

19 October 2020

Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.

These delays are due to:

  • a reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many of which require manual sorting
  • health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers)

We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.

Victoria destined parcels

With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria.

Express Post delays

Our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination.