FAQs

Do you offer a Pro discount?

We import and market our products directly to Professionals and build this into all of our pricing. Our prices are comparable to the prices you would pay directly from the TML site without the international freight costs and import tax.

Do you have gift cards?

Not at this time. You'll find we are as accommodating as possible so let us know if we can help in any way.

Will there be sales tax on my order?

No, There are no additional taxes applied to your purchase.

What payment methods do you accept?

Visa, Mastercard via Shopify, ZipPay and Bank Deposit.

You are out of stock, can I place a back order?

If an item you are looking for is out of stock, get in touch with us and we will see what we can do. If we are unable to accommodate what you are after immediately, we will ensure it is included in our next order.

Shipping

Who do you use for shipping?

Within Australia we use Officeworks (Postman) service for all larger items. as they offer a similar service to Australia Post but at a significantly reduced rate. Items will generally take 6 to 10 Business days to arrive. Signature is required on delivery for insurance purposes.

For smaller items that fit into express post satchels safely, we will use these to get your items to you quicker. Signature is required on delivery for insurance purposes.

All items posted are fully insured with tracking details sent to you.

Shipping to New Zealand is through Australia Post with insurance and tracking details. Signature is required on delivery for insurance purposes.

How will I know when my order has been shipped?

Once we ship your item, we will email you with the tracking and insurance number. This will generally happen within 1 business day of receiving full payment.

NOTE: Please check your “spam” or “junk” email folder as tracking emails tend to get filtered there.

Do you ship internationally?

We ship within Australia and New Zealand. For New Zealand deliveries, please check with us and we will obtain a quote from Australia Post to get your parcel to you. As an indication, is is approx $100AU to get a Suction Cup Mount or Ez Clamp starter kit to New Zealand. Any overcharges for postage are refunded. There may also be additional Customs taxes on your end, so please check on this before ordering.

General LED Specifications

(see products for individual product detail)

In general, TML LED panels have these similar specifications:

Daylight Balanced at 5000 Kelvin
LEDs with “CRI” of 96+ (includes R9 – R15 values)
Color Quality Scale “CQS” value of 93
International “dual” Voltage Power Supply (100 – 240 VAC)
LED life expectancy, 50,000+ hours