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FAQs


Do you offer a Pro discount?

We don’t have a Pro discount because we are only a small business so instead, we offer the best prices we can. More often than not, our prices are comparable to buying directly from TML without the international customs and shipping costs (when you convert the prices from US to Aussie dollars).

Do you have gift cards?

Not at this time. You'll find we are as accommodating as possible so let us know if we can help in any way.

 

Will there be sales tax on my order?

No, There are no additional taxes applied to your purchase. 

 

What payment methods do you accept?

Visa, Mastercard via Shopify, ZipPay, PayPal and Bank Deposit.

 

You are out of stock, can I place a back order?

If an item you are looking for is out of stock, get in touch with us and we will see what we can do.  If we are unable to accommodate what you are after immediately, we will ensure it is included in our next order. 

 

Shipping
 Who do you use for shipping?

We use Sendle couriers for most of our deliveries and on the odd occasion, Australia Post. 

Before placing any order please note that all orders are subject to a processing time of 1-2 business days.

We have free shipping within Australia

Shipping to New Zealand is also through Sendle or Australia Post, whichever gives us the best price for you.
How will I know when my order has been shipped?
Once we book your goodies in with the courier (or drop them off to Australia Post), you will receive an email with the tracking number.  This will generally happen within 1 business day of receiving full payment.
NOTE: Please check your “spam” or “junk” email folder as tracking emails tend to get filtered there.
 Do you ship internationally?
We ship within Australia and New Zealand. For New Zealand deliveries, please check with us and we will obtain a quote from Sendle/Australia Post to get your parcel to you. As an indication, is is approx $100AU to get a Suction Cup Mount or Ez Clamp starter kit to New Zealand. Any overcharges for postage are refunded.  There may also be additional Customs taxes on your end, so please check on this before ordering.
 

General LED Specifications

(see products for individual product detail)

In general, TML LED panels have these similar specifications:

  • Daylight Balanced at 5000 Kelvin

  • LEDs with “CRI” of 96+ (includes R9 – R15 values)

  • Color Quality Scale “CQS” value of 93

  • International “dual” Voltage Power Supply (100 – 240 VAC)

  • LED life expectancy, 50,000+ hours